Terms and Conditions

Last updated: October 20, 2026

Welcome to Moon’s Auto Glass. These terms describe the use of moonsautoglass.com and general conditions for requesting our services. Your authorized estimate, work order, and any written warranty provide the specific terms for your job. These website terms do not replace required repair authorizations or limit your legal rights.

1. Our Services

Moon’s Auto Glass provides mobile automotive glass services. Availability depends on your location, vehicle, glass availability, and the work required. Contact us to confirm whether we can service your vehicle.

2. Quotes and Authorization

Quotes are based on the vehicle and service information provided. We may need your vehicle identification number (VIN) to identify the correct glass and equipment.

Before work begins, we will provide an estimate and obtain your authorization. If inspection reveals additional work or costs, we will explain the changes and obtain any required authorization before proceeding.

Submitting a website inquiry does not authorize repairs or confirm an appointment.

3. Appointments and Mobile Service

Appointments are confirmed by our team. Arrival times are estimates and may be affected by traffic, weather, earlier appointments, or parts availability.

Please provide access to the vehicle and a safe, suitable work area. We may need to reschedule when conditions prevent safe installation. Contact us promptly if you need to cancel or change your appointment. Any applicable cancellation or special-order terms will be disclosed before you agree to them.

4. Insurance and Payment

Insurance coverage depends on your policy and your insurer’s coverage determination. Assistance with a claim does not guarantee coverage or payment.

We will explain known deductibles and customer charges before you authorize service. Any customer payment responsibility will be addressed in your approved estimate or service agreement, subject to applicable law.

5. Advertised Offers

Any advertised discount, rebate, referral incentive, or deductible assistance is subject to the eligibility requirements and terms disclosed for that offer. Availability and amounts may vary by location, vehicle, service, and applicable law.

Any offer applicable to your job will be confirmed before service. An offer does not change your insurance policy or guarantee insurance coverage.

6. Calibration and Aftercare

Some vehicles require calibration of driver assistance systems after windshield replacement. We will explain identified calibration requirements, arrangements, and related charges before obtaining authorization.

Follow the technician’s instructions, including the safe drive-away time and any calibration or aftercare instructions. Contact us promptly if you notice a concern after service.

7. Warranty and Service Concerns

Any express warranty applicable to your service will be provided separately in writing. These terms do not exclude warranties or remedies provided by law.

For questions about workmanship, glass, or service, call (928) 627-0117 so we can review your concern.

8. Text Messaging

If you separately opt in to receive text messages from Moon’s Auto Glass, messages may include responses to inquiries, quotes, appointment confirmations, reminders, and service updates.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. Providing a phone number or using this website alone does not constitute consent to marketing messages.

Reply STOP to opt out of text messages. Reply HELP for assistance, or call (928) 627-0117. After opting out, you may receive a final confirmation message.

Carriers are not liable for delayed or undelivered messages.

Please review the Privacy Policy linked on our website for information about how we handle personal information